Black Belt Academy: study, apply, succeed at offering buyer worth!

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When Cisco invests in accomplice enablement, it intends to offer belongings to maximise profitability and productiveness. In actual fact, we’ve seen this in follow with companions which have invested in Black Belt enablement within the following method: 30% Black Belt licensed staff notice a ten% yr/yr common enhance in bookings all the way in which to 50% worker certifications yielding a 26% common enhance in reserving versus friends [1]. We wish to make sure that the Cisco accomplice’s practices create (and the professionals that occupy these practices) the perfect experiences, which is able to contribute to wonderful buyer interactions. To this finish, Cisco companions use the Black Belt Academy to realize expertise and information to generate buyer alternatives.

The Cisco Black Belt Academy is a simplified enablement framework constructed to assist accomplice gross sales and engineers study Cisco’s aggressive benefit and the way Cisco options stack up in opposition to the competitors.

Some ask the distinction with different certifications comparable to CCIE. CCIE (Cisco Licensed Internetwork Professional) is one among many technical basis certifications. It certifies that the holder has expert-level information of networking throughout varied architectures, whereas Black Belt supplies free the on-going gross sales/pre-sales, CX, Operations, and ongoing technical coaching on the most recent Cisco Know-how. Collectively, Black Belt and Cisco technical basis certifications, like CCIE, are strategic to offering a constructive end-to-end buyer expertise.

This yr, there have been appreciable updates to the training maps for a lot of completely different roles (see desk beneath). As you may see, we cowl subjects from the C-suite to the help and all roles in between. This role-based enablement method can profit anybody instantly contributing to nice buyer interactions.

Cisco’s Black Belt Academy framework has three phases of competency, to study, apply, and succeed by implementing these role-based journeys. Cisco locations a excessive concentrate on Apply (Stage 2) and Succeed (stage 3), since these display the best degree of licensed proficiency that prospects have come to understand. Additionally, it helps a path to increased worth returns from extra companions providers.

Cisco has prioritized Black Belt content material towards our prospects’ greatest alternatives to energy hybrid work, safe operations, remodel their infrastructure (aligned to Unified Experiences), and reimagine functions. We do that by offering options in hybrid work, hybrid cloud, SASE, safety, and full-stack observability.

We have now automated and positioned within the fingers of Black Belt Academy contributors the power to realize all the advantages in a self-paced format that features quiz completion. We have now additionally listened and created options to deal ID/SO necessities for completion of stage two necessities. Particularly, an ideal  pitch video, proof of idea, or high-level design can obtain stage completion.

One other space the place we’ve listened and delivered an answer to companions is within the space of reporting. Now, all accomplice exercise with Black Belt Academy could be seen inside PXP (or generally with help from their PAM). Since all information is linked in PXP, companions may also obtain suggestions on maximizing the Black Belt Academy to help their future progress objectives.

Via the Black Belt Hub, you can even see motivational applications, comparable to Shogun, examination vouchers, or creatively take into consideration combining Black Belt Academy with different actions. Uncover how one accomplice mixed Black Belt and giving again to their group to create ardour and motivation.

Common data could be discovered on our public website for the Black Belt Academy. Present Cisco companions can discover deeper particulars by going to SalesConnect and logging in to the Black Belt Hub.

We’re excited by the milestones we’re working towards to empower companions by absolutely automating and integrating our shared worth chains that may result in increased buyer satisfaction and loyalty, keep tuned!



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1 Cisco Black Belt Knowledge Academy information evaluation, for Q2’FY22-Q2FY23


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