Cloud Computing

Buyer Success Tales – Yr in Overview

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Did you miss among the nice monetary providers buyer success tales Cisco produced in 2023? These tales are a testomony to purchasers attaining their targets with Cisco at their facet. The tales minimize throughout establishments, huge and small, geographies and architectures.

Under is a brief abstract of all the brand new 2023 monetary providers buyer success tales. If you wish to be taught extra about them, then click on the title to learn the total story. These are in English however sometimes we do have tales translated into different languages or accomplished in one other language solely. Additionally at Cisco conferences and occasions we regularly have clients current however sadly more often than not these shows are usually not changed into formal buyer tales, however alas we now have the next new 11 tales from 2023.

 

2023 Monetary Companies Buyer Success Tales

How Deutsche Börse Is Reworking Its Digital Future

Answer: ThousandEyes

Deutsche Börse Group, a global trade group, manages round 150 IT functions masking your complete monetary market transaction course of. Through the COVID-19 pandemic, they utilized ThousandEyes to establish consumer connectivity points for distant staff and resolve denial-of-service assaults. As a pioneer of digital transformation, the corporate is shifting extra enterprise processes to the cloud, aiming to be among the many first European corporations to have a core monetary system cloud-based.

 

Banco Millennium Atlântico: charts new digital path with Cisco HyperFlex Programs

Answer: HyperFlex

To attain its digital technique, Banco Millennium Atlântico changed their legacy infrastructure with Cisco HyperFlex Programs, considerably bettering administration, safety, flexibility, and scalability. The change allowed ATLANTICO to consolidate servers and racks, saving prices and house, whereas additionally enhancing efficiency and redundancy throughout their information facilities. This simplification allowed workers to deal with strategic initiatives like software improvement and cloud operations, and enabled the creation of a personal cloud with self-service capabilities.

 

FAB: Enhancing availability and efficiency of customer-facing functions with Cisco Full-Stack Observability (FSO)

Answer: Full-Stack Observability

First Abu Dhabi Financial institution (FAB), the UAE’s largest financial institution, prioritizes customer-focused providers and progress. FAB launched into a digital transformation, leveraging Cisco’s AppDynamics and ThousandEyes to observe 180+ functions, considerably boosting service availability and lowering downtime. Their shift in direction of a DevOps mindset goals to reinforce buyer experiences additional, emphasizing proactive monitoring and fostering a tradition of steady enchancment.

 

BNP Paribas Private Finance brings monetary desires to life

Answer: AppDynamics

BNP Paribas Private Finance has improved its customer support high quality by utilizing Cisco AppDynamics to observe and optimize its mortgage software course of. The answer gives visibility throughout greater than 50 IT workflows, permitting the group to establish and resolve points 5 occasions sooner than earlier than. Consequently, the financial institution can preserve its commonplace of processing and responding to each buyer’s request in 30 seconds or much less, even throughout peak demand intervals like Black Friday.

 

PREMIER Bankcard invests in distinctive customer support and on-line expertise

Answer: AppDynamics

First PREMIER Financial institution partnered with AppDynamics and Xigent to observe their banking and company web sites and troubleshoot on-line, cell, and call-center experiences. This initiative has resulted in improved visibility of IT efficiency and faster downside decision, remodeling their IT operations. Notably, it has additionally led to enhancements within the financial institution’s web site, name facilities, and the profitable relaunch of its cell app. Transferring ahead, PREMIER plans to increase this visibility to its cloud surroundings.

 

AIA Makes Hybrid Work Potential

Answer: IP telephony

AIA China, with places of work throughout the nation, switched to IP telephony from conventional cellphone techniques for cost-effective communication. Initially, they confronted points with outdated software program and gradual updates from a unique vendor. Evaluating their wants, they turned to Cisco for cutting-edge, recurrently up to date expertise and improved assist. The transition to Cisco additionally considerably lowered prices. Amid pandemic-induced distant work, the Cisco resolution helps a versatile hybrid mannequin, enhancing consumer expertise and additional saving prices, prompting consideration of everlasting hybrid work.

 

How NEXT Insurance coverage Discovered the Finest Option to Maintain Tempo with the Trendy Work Atmosphere

Answer: Meraki

NEXT Insurance coverage, a number one digital insurtech firm, enhanced its IT infrastructure by integrating Cisco Meraki, overcoming points with gradual Wi-Fi connectivity. The expertise offered secure wi-fi connections, distant upkeep capabilities, improved safety, and considerably lowered in-office web connection points. The power to carry out distant upkeep saved hundreds of hours, and the system’s stability improved productiveness and worker satisfaction.

 

Embracing hybrid transformation throughout a rising enterprise

Answer: Webex suite

Broadridge, a world fintech supplier, has streamlined its hybrid work transformation utilizing the Webex Suite to create a remote-first work surroundings. This has enabled seamless collaboration, improved consumer experiences, and vital price financial savings. The corporate additionally leverages Webex’s synthetic intelligence capabilities for real-time language translation, enhancing range, fairness, and inclusion. With the assistance of Webex Management Hub, Broadridge can observe system efficiency and supply worthwhile metrics to its management group.

 

JazzCash transforms digital monetary platform expertise with Cisco AppDynamics

Answer: AppDynamics

JazzCash, Pakistan’s largest digital pockets, makes use of Cisco AppDynamics to observe its providers. The observability resolution permits JazzCash to research information throughout its total stack, bettering consumer expertise and enterprise efficiency. It helps the corporate establish patterns, traits, and anomalies, enabling fast difficulty decision. Moreover, the device permits JazzCash to trace end-user journeys and develop new affords and promotions. Consequently, JazzCash has not skilled any glitches and downtime has been nearly eradicated.

 

Guaranteeing availability and high quality of monetary providers with AppDynamics

Answer: AppDynamics

Mitsubishi UFJ NICOS has improved its customer-facing software efficiency and automatic reporting processes utilizing AppDynamics. The answer permits the corporate to simply monitor software efficiency, analyze efficiency points, and handle system operations extra successfully. By offering real-time visibility into software efficiency, the system has streamlined collaboration between the operation and improvement groups. The corporate plans to additional increase using AppDynamics to achieve extra insights into customer support utilization and enterprise impacts.

 

Serving to a number one UK financial institution combine Fb Messenger into its buyer contact technique

Answer: Webex CPaaS

This UK Excessive Road financial institution wished to include Fb Messenger into their contact heart’s buyer assist technique because the buyer expertise journey by means of the contact heart was pivotal. Webex CPaaS options helped scale back name quantity and improve constructive suggestions all whereas permitting clients to get on the spot assist by means of one in every of their favourite messaging channels.

 

There’s extra to buyer tales

For all of the monetary providers buyer tales plus different industries try the full buyer story itemizing.  Additionally view these tales in software within the Cisco Portfolio Explorer to assist use circumstances.

In case your establishment feels invigorated to share how a Cisco expertise has improved your enterprise then attain out to your account supervisor or companion to get into contact with us about buyer success story choices.

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