Cloud Computing

Celebrating the 2024 CX Buyer Hero Award Winners 

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The time of 12 months, when Cisco prospects and companions converge for every week at Cisco Stay, has come once more! That is additionally a time for Cisco Buyer Expertise (CX) to rejoice the successes of our prospects publicly with the Cisco CX Buyer Hero Awards. I’m all the time excited to acknowledge our CX Buyer Hero Award winners, and much more so when our prospects’ achievements turn into increasingly spectacular every year, all whereas constructing a greater future with assist from the Cisco Buyer Expertise (CX) group.

Yesterday, we introduced our Cisco CX Buyer Hero Awards to seven excellent EMEA prospects who demonstrated excellence in a particular class. These prospects had been chosen from a big pool of nominations throughout a number of industries.

Now let’s reveal the winners!

CX Buyer Hero of the 12 months: Saudi Telecom

The CX Buyer Hero of the 12 months is the highest award, for the shopper who has achieved probably the most spectacular outcomes via collaboration with Cisco CX. Saudi Telecom (stc) is a number one service supplier within the EMEA area, with a global presence in 34 international locations serving greater than 20 million prospects. The corporate was among the many first within the area to launch 5G networks and was thought of one of many quickest in deploying 5G networks globally. As a part of their digital transformation technique, stc partnered with Cisco to boost their present transformational tasks and co-develop new industry-leading initiatives. Working collectively, stc and Cisco CX have elevated agility, digitized, improved finish buyer expertise, and bolstered cybersecurity menace capabilities. stc innovation continues to set the bar for a lot of different service suppliers.

Please be a part of us in congratulating stc!

Digital Transformation Trailblazer: HSBC

The Digital Transformation award highlights a buyer that has achieved spectacular outcomes with digital transformation via a partnership with Cisco CX. HSBC is among the world’s largest banking and monetary providers organisations, with workplaces in 62 international locations and territories. HSBC is innovating at pace and scale – via its Imaginative and prescient 27 expertise technique – to ship digital-first banking for its prospects throughout its international community. Our hero Petek Ergul, Managing Director, International Head of CTO Service Administration at HSBC, has partnered with Cisco on a 2-year agile transformation program which is driving automation throughout the enterprise, leading to decreased prices and contributing to HSBC’s expertise targets.

Please be a part of us in congratulating HSBC!

Cybersecurity Excellence Award: O2 Czech Republic

This award acknowledges a buyer that has strengthened its safety posture to proactively shield and defend its IT infrastructure, via partnership with Cisco CX. O2 Czech Republic is the most important supplier of telecommunications providers within the Czech market. At the moment, it operates nearly eight million cellular and glued strains, making it one of many main suppliers of totally convergent providers in Europe. Our hero Petr Havíček, Senior Community Specialist at O2 Czech Republic, and his group partnered with Cisco to strengthen cybersecurity capabilities, configurations, and foundations. Consequently, community reliability has strengthened, enhancing the tip buyer expertise. O2 has additionally realized time financial savings and improved operational expertise.

Please be a part of us in congratulating O2 Czech Republic!

Distinctive Innovation Award: adidas

The Innovation Award celebrates a buyer that has achieved wonderful improvements via collaboration with Cisco CX. The most important sportswear producer in Europe, adidas sells its merchandise in additional than 160 international locations via their roughly 2,000 retail shops unfold throughout three important segments, 15,000 mono-branded franchise shops, 150,000 wholesale doorways, and greater than 50 e-commerce websites. This, together with its large accomplice ecosystem, created a extremely complicated surroundings. Hero Sandra Huber, VP of ÎT Infrastructure at adidas, collaborated with Cisco CX to enhance visibility into {hardware} and software program lifecycle for greater than 20,000 gadgets via CX Cloud. As well as, the adidas and CX groups labored collectively to implement Catalyst Middle as a part of the adidas community automation technique. Now, with higher visibility into their belongings, the adidas group will be extra proactive to function their IT community automated and extra environment friendly.

Please be a part of us in congratulating adidas!

Operational Excellence: H&M

This award recognises a buyer that’s innovating via the usage of Cisco Success Tracks/CX Cloud and has achieved tangible enhancements in consequence. H&M Group is a worldwide style and design firm with over 4,700 shops in 76 markets and 56 on-line markets. H&M’s international networking group has two major focus areas: effectivity and data-driven determination making. Our hero Anders Baer, International Networking Lead for H&M, and his group, wished to enhance the method for managing and monitoring their community belongings, with a specific emphasis on their SD-WAN portfolio. H&M joined the CX Cloud Beta program to speed up their utilization and adoption of CX Cloud and achieve early entry to new CX Cloud options. Consequently, they now have a transparent view of their international put in base and may proactively keep on prime of any safety threats that would probably put their international community (retail, warehouses, and workplaces) in danger.

Please be a part of us in congratulating H&M!

Excellent Automation: Du Telecom

This award celebrates a buyer who has joined forces with Cisco CX to dramatically remodel IT operations via automation. Du Telecom, one of many two major telecom operators within the United Arab Emirates, launched into an automation journey with Cisco 4 years in the past. Hero Fatima AlDaghar, Director of Transport Community Planning at Du, and her group, partnered with Cisco CX to make sure operational effectivity and efficient administration of the supply of greater than 40 automation use instances. By Cisco’s automation providers, Du has achieved exceptional outcomes, together with improved operational effectivity, decreased service supply instances, and decreased dangers related to handbook processes. Community reliability has additionally improved, resulting in fewer community incidents and higher buyer satisfaction.

Please be a part of us in congratulating Du Telecom!

Sustainability Excellence: Expo Metropolis Dubai

The Sustainability award acknowledges a buyer attaining their sustainability targets via working with Cisco CX. Expo Metropolis Dubai was chosen to host the United Nations Local weather Change Convention (COP28) in 2023. COP summits are usually constructed on a greenfield due to their distinctive necessities for sturdy, seamless, and safe networks. Expo wished to reuse the prevailing community infrastructure to indicate dedication to a sustainable resolution. Our hero Eman Al Awadhi, Vice President of Community and Cyber Safety at Expo Metropolis Dubai, and her group partnered with Cisco CX for the design, implementation and community operations of the total COP28 community (primarily based on the prevailing Expo Metropolis community) protecting WIFI, Core, SDA and cybersecurity, efficiently repurposing and using greater than 90% of the prevailing community infrastructure.

Please be a part of us in congratulating Expo Metropolis Dubai!

Celebrating Our Heroes

The CX Buyer Hero Awards acknowledge the unimaginable work our prospects are attaining of their industries, rejoice their excellence, and encourage others with their success. We thank our EMEA 2024 winners for his or her continued assist and partnership with Cisco CX, and we’re wanting ahead to seeing what else will be completed collectively.

To discover extra CX buyer hero tales, go to our Buyer Tales Index – a library of tales highlighting how Cisco providers prospects are remodeling and innovating to drive impression of their organizations and internationally.

See a few of our most up-to-date tales right here:

  • Coles– Efficiently serving to to make sure a secure and proactive community surroundings at Coles.
  • Aerolineas Argentinas– Elevated visibility to proactively handle and safe the community at main Argentinian Airline
  • BT– Automating and delivering new buildings sooner and enabling hybrid working at UK service supplier.

If you’re desirous about sharing your individual buyer story, join with us at We’d like to showcase you! Keep tuned and comply with @CiscoCX on Twitter for extra CX updates!

Don’t have a narrative to inform simply but? We may also help you construct it, proper alongside along with your community!


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