In an period the place seamless communication turns into the backbone of world companies, particularly in opposition to the backdrop of an expansive hybrid workforce, leaders and organizations worldwide grapple with the duty of aligning know-how with ever-morphing work environments. Within the epicenter of this evolution is BCM One, an organization helmed by CEO Geoff Bloss, acknowledged for steering the agency via an period characterised by digital transformation and pioneering modern communication methods that defy geographical boundaries. On this unique Q&A with CloudTweaks, Bloss delves into the realms of hybrid workforces, shares his perceptive insights into the continuing market consolidation, and elucidates how BCM One champions the convergence of communication, know-how, and enterprise wants, thereby sculpting a futuristic blueprint for sustainable and resilient company communication ecosystems.
Q: On Hybrid Workforces and Voice Options: BCM One is described as being on the forefront of modern communication methods, particularly with the rise of hybrid workforces. How do you see enterprise voice evolving to cater to the altering wants of those hybrid workforces?
A: The shift to hybrid working has heightened the necessity for superior instruments and new methods for workers to work together. Enterprise voice know-how is evolving to fulfill the altering wants of hybrid workforces by providing flexibility, integration, mobility and scalability. These developments purpose to empower organizations to successfully join and collaborate with their dispersed networks, no matter their bodily location.
The continued evolution of enterprise voice will first be seen in UCaaS and collaboration instruments like Groups and Zoom that may proceed to advance, giving extra flexibility and options for voice and video calls. These collaboration instruments can even embrace AI to reinforce performance and unify communication throughout platforms. It’s important to proceed to reinforce and automate PSTN alternative for voice communications.
Q: As we adapt enterprise voice know-how for hybrid workforces, we additionally face challenges in an more and more saturated market. Given this backdrop of consolidation and the emergence of stop-gap options, what are the important thing challenges BCM One confronts, and the way do you handle them?
A: The market is reaching a saturation level, resulting in trade consolidation and the emergence of corporations with options geared toward modernizing communication stacks. To face out in a crowded market, BCM One focuses on its distinctive worth propositions, resembling its complete know-how to streamline enterprise networks. We’re not only a cease hole resolution—we take a holistic strategy to delivering cutting-edge and frequently evolving options which can be appropriate with rising communication requirements.
Q: BCM One’s Key Differentiators: Might you elaborate on what makes BCM One’s NextGen communication and managed companies stand out from the competitors? How do these differentiators translate to advantages on your purchasers?
A: Completely. Whereas many suppliers supply piecemeal options, BCM One’s NextGen companies prioritize complete integration. Our communication and managed companies serve the nuanced communication wants of sectors from finance and healthcare to retail and tech.
As a Microsoft Fashionable Work Specialist Companion and an knowledgeable in SIP Trunking, we offer organizations with SIP trunks and join them to the corporate’s current Groups licenses. BCM One Voice Enabled Groups providing integrates SIP with Groups to maximise a company’s community’s flexibility and connectivity to ship enterprise-level voice communications with Groups’ collaboration options. We additionally supply Direct Routing and Operator Join performance, enabling organizations to ascertain a totally built-in cloud-based SIP connection to Groups with exterior voice connectivity.
Our crew has deep trade expertise and is aware of how complicated enterprise communication may be if not finished proper. We acknowledge that no two companies are alike. Not like one-size-fits-all choices, our companies are tailor-made to fulfill particular person shopper wants, guaranteeing most relevance and efficacy. As options change into more and more digital, the safety dangers additionally enhance. Our NextGen companies include embedded, top-tier safety frameworks to mitigate safety dangers.
Relating to how these differentiators translate into tangible advantages for our purchasers, operational effectivity comes at first. Built-in options imply streamlined processes, saving time and assets. With devoted help that swiftly addresses potential hiccups as they come up, companies can transfer ahead rapidly and with minimal disruption.
I like to consider it like this: Our differentiators aren’t simply options—they’re worth propositions. We purpose to supply options that clear up present challenges and anticipate future wants, guaranteeing our purchasers stay forward of the curve.
Q: Partnership with Microsoft Groups: Being a member of the Microsoft Groups Managed Companion Program should have opened varied avenues for collaboration. How has this partnership enhanced BCM One’s choices, particularly by way of enterprise voice capabilities?
A: We’ve been working with and providing Microsoft communications options for a few years and with Pure IP, who had been one of many launch companions for Microsoft’s Operator Join – the newest methodology of enabling Groups enterprise telephony.
Becoming a member of the Microsoft Groups Managed Companion Program has amplified our choices in a number of methods. First, our voice options dovetail completely with the Groups platform. This seamless integration has enabled us to supply our purchasers with a unified communication expertise the place voice integrates seamlessly with chat, video, and collaboration instruments.
Additionally, Microsoft’s sturdy cloud infrastructure has allowed us to supply voice options that may rapidly scale based mostly on our purchasers’ wants. Whether or not it’s a startup or a multinational company, we tailor options to suit their distinctive necessities.
Via this collaboration, BCM One’s voice options now have options resembling superior name analytics and AI-driven voice enhancements. The Groups partnership additionally permits us to leverage Microsoft’s safety framework, which ensures the protection of voice knowledge and ensures compliance with world requirements and rules.
For our purchasers, this program interprets to a superior communication expertise. They profit from state-of-the-art voice capabilities, seamless integrations, and the peace of thoughts from realizing they’re backed by two trade giants working in tandem.
Q: On Progress and Acquisitions: With a outstanding development of 119% in income during the last three years and the current acquisition of Pure IP, how do you envision BCM One’s function and impression within the world communications panorama within the subsequent 5 years?
A: Nice query. Right here’s how I see our function and impression evolving over the following half-decade. With the mixing of Pure IP’s capabilities, we’re poised to redefine unified communications. Pure IP’s agile and scalable voice options embody specialised Session Border Management-as-a-service, seamlessly complementing BCM One’s suite and guaranteeing consistency in hard-to-reach areas. This merger is an instance of our strategy, which isn’t merely about including property however reasonably about weaving experience into an already sturdy catalog of world voice options. The acquisition bolsters our presence in key markets and affords avenues to enterprise into rising markets. By leveraging Pure IP’s current infrastructure and community, we purpose to ascertain a formidable presence in areas we beforehand didn’t have a major footprint.
The fusion of our groups means a pooling of mental capital. This collective experience will drive the event of NextGen options that cater to the ever-evolving wants of companies, guaranteeing we stay their first alternative for communication options. Our development and enhanced capabilities will enable us to forge strategic alliances with different tech leaders. These partnerships will additional amplify our choices and allow us to ship a holistic suite of options to our purchasers.
We’re about empowering companies of all sizes. Our imaginative and prescient is inclusive. From SMBs to world conglomerates, I see BCM One enjoying a pivotal function in guaranteeing that corporations, no matter measurement, have entry to cutting-edge communication instruments that assist drive development.
Within the subsequent 5 years, our purpose is evident: to raise the worldwide communications panorama and, within the course of, empower companies to speak extra successfully and effectively. We’ve a lot to stay up for within the journey forward…
By Gary Bernstein