Commercial characteristic: 38% of shoppers wish to see prolonged aftersales opening hours

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Commercial characteristic from Tjekvik

A big proportion of motorists say they discover conventional aftersales opening hours restrictive, with 38% agreeing with the assertion: “I want there was a approach I may drop off or accumulate my keys exterior the seller’s regular opening hours.” This is among the key findings from a brand new nationwide survey of 1,000 motorists throughout the UK commissioned by Tjekvik, a specialist in digital aftersales options.

Simply over 1 / 4 (26%) of motorists within the Tjekvik survey voiced a want to finish extra parts of the aftersales handover course of on-line, at a time extra handy for them quite than queuing within the dealership. The most important advocates for this digital-first method had been these in London (37%). 

The statistics from Tjekvik UK sellers corroborate these findings. Up to now in 2023, they’ve witnessed a formidable turnout of over 1.4 million prospects choosing the digital route, with 57% of their prospects performing check-ins from the consolation of their properties, and a further 31% using a kiosk to facilitate their dealership expertise.

Tjekvik’s survey highlighted some regional variations in these wanting out-of-hours drop-off and assortment. For instance, 47% of respondents in Yorkshire and the Humber wished sellers of their area to supply out-of-hours options, in comparison with 25% in Northern Eire. 

The corporate additionally checked out opening and shutting instances for the aftersales departments of the 100 largest seller teams throughout the UK, and located that simply over half (52%) closed their doorways at 6.00pm through the working week, whereas 28% shut up store at 5:30pm. Whereas most aftersales departments had been open on a Saturday, 29% closed at 1.00pm, and 22% closed at 12:30pm. Simply 5% stayed open till 5.00pm on a Saturday. Solely two seller teams had been discovered to function Sunday aftersales opening hours.

Aftersales departments are sometimes the busiest departments by way of footfall, notably firstly and finish of every working day, and the inevitable by-product is that prospects must queue to select up or drop off keys.

Tjekvik’s House and Indoor self-service merchandise permit prospects to securely examine their car out and in at a time or place handy for them, whether or not at residence on their very own gadget, or within the dealership through user-friendly touchscreen kiosks. These options cut back the potential for prolonged queues and enhance the client expertise.

To enhance its indoor self-service expertise, Tjekvik not too long ago launched its new Outside kiosk, designed to ship a seamless check-in and check-out answer 24 hours a day, seven days per week. With a safe design and all-weather sturdiness, the Outside kiosk supplies extra flexibility and comfort for sellers and prospects exterior of conventional opening hours. 

The operational flexibility of Tjekvik’s new Outside kiosk means sellers may even assist prospects with drop-offs and collections at areas away from the service reception, similar to airports, railway stations and procuring centres. In addition to providing enhanced buyer comfort, this higher attain will guarantee sellers can even revenue from extra enterprise. 


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