Automation

Commercial function: There’s extra to EMaC than market-leading service plans

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Commercial function from EMaC

EMaC has been trusted by AM100 teams, impartial retailers and automotive producers to make a distinction to their client choices since 2004.

We work with greater than 500 seller teams and 16 OEMs, a lot of whom have partnered with us for 10-plus years. We drive an aggregated £250m of income into the UK seller community yearly by way of our vary of added worth retention options.

As we method our twentieth anniversary, with a contemporary new company look, continuous innovation and product evolution stay central to our strategic imaginative and prescient.

This 12 months we had been awarded AM’s Supplier Really helpful provider standing, a proud accolade now we have held for 13 consecutive years, recognising our market-leading service plans. Working intently with our companions permits us to ship the instruments wanted to safe constant gross sales and aftersales revenue and drive buyer retention for retailers.

Evolving product portfolio

Though we’re the acknowledged chief within the introduction and roll-out of service plans over the previous twenty years, with a reside e-book of 1.8 million customers, EMaC has advanced lately.

We’ve got expanded our product portfolio to deal with the broader gross sales and aftersales necessities of sellers, serving to them create optimistic buyer experiences that result in elevated retention and higher income. Step one was the 2019 debut of our Upkeep Plans, these included prolonged guarantee cowl, beauty repairs, tyres and alloy wheels. Out there for a hard and fast worth or subscription and supplied individually or as a bundle.

The urge for food for them has been sturdy, with the variety of plans offered rising by greater than 270% within the final full 12 months, delivering peace of thoughts to prospects and boosting aftersales retention and profitability for sellers. Moreover, with the price of residing hitting family budgets now we have seen upkeep plan subscriptions rise considerably, placing them on target to overhaul one-off mounted time period funds for the primary time.

Our flagship Subscription Guarantee product combines all the advantages of an prolonged guarantee, service plan and breakdown help in a single bundle, payable as a month-to-month subscription. We’re in a position to supply a complete pay-as-you-go possibility which resonates with customers and delivers up-front fee for our seller companions.

Our method to optimistic outcomes

Though not regulated by the Monetary Conduct Authority (FCA), as a result of we’re a supplier of service and upkeep contracts, we set ourselves an obligation to satisfy all of its Shopper Responsibility and Treating Prospects Pretty necessities. Certainly, we exceed a lot of them. 

To display this, we selected to change into accredited by the Motor Ombudsman, beneath its car guarantee code, although we weren’t obliged to.

By doing this we recognise the arrogance now we have in our services and welcome the chance to work with the Motor Ombudsman ought to dispute resolutions ever be wanted.

We imagine you will need to be a part of that course of each for our companions and their prospects.

Automotive retention options. All taken care of.

Electronic mail – dealersupport@emac.co.uk

Phone – 0330 099 6826

Net – www.emac.co.uk

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