Deep Pool Monetary Options, an investor servicing and compliance options provider, was seeking to construct key efficiency indicators to trace its software program assessments, failures, and profitable fixes to pinpoint the precise areas for enchancment in its shopper software program. Deep Pool was unable to entry the massive quantities of information that its undertaking administration software program supplied, so it used AWS to entry, handle, and analyze that information extra effectively.
Throughout a bigger migration to the AWS Cloud, the corporate found Amazon QuickSight, a cloud-native, serverless enterprise intelligence (BI) service that powers interactive dashboards that allow corporations make higher data-driven choices. With QuickSight, Deep Pool may democratize entry to this unused information and pinpoint areas for enchancment in its software program improvement processes, thereby bettering the general high quality of its software program.
In line with Brett Promisel, Chief Working Officer for Deep Pool, the corporate wished to handle the information that it was gathering from a BI viewpoint to assist it make extra knowledgeable choices. As a result of phrase of mouth and high-quality software program are important in Deep Pool’s business, the corporate wished so as to add further rigorous quality control to its product improvement and testing in order that it continues to offer top-notch, secure software program that its purchasers can depend on.
On this submit, we share how Deep Pool boosted its software program high quality management utilizing QuickSight.
Enhancing software program testing to with data-driven insights
Steady enchancment is a trademark of main organizations. Deep Pool wished obtain larger software program high quality and determined to enhance the way it monitored and managed its software program testing processes utilizing information.
Typical improvement processes contain in depth testing. First, the unique developer assessments the code, after which the code is unit examined. Subsequent, bigger teams check the code. For all this testing to achieve success and end in product enchancment, it must be measured and tracked in order that builders can study from it and implement enhancements throughout the improvement course of.
Utilizing QuickSight for data-driven insights, Deep Pool has applied vital software program testing and management. It may now depend the variety of bugs discovered or assessments failed and time how lengthy it took to create patches and restore points. It may additionally higher observe its work backlog and the progress of performance requests. Monitoring this data lets the corporate know that it has efficiently applied enhancements, as a result of a reducing variety of bugs over time is a robust indicator of high quality management.
Monitoring improvement to extend effectivity
Higher software program check administration advantages two teams: inside groups and exterior clients. Deep Pool can now log and talk essential data, resembling when a request is made, the way it’s being resolved or addressed, and the way it’s being examined. Along with serving to inside groups streamline their processes, the corporate may also use this information to trace communications with clients, that are additionally saved in its undertaking administration software program. Such information helps the corporate decide whether or not buyer requests are being promptly addressed and determine widespread traits that require motion on a bigger scale.
Seven improvement groups at Deep Pool independently write the code for the elements of the corporate’s software program merchandise, they usually should combine these elements to create the ultimate merchandise. With the granularity of the information that’s supplied by QuickSight, Deep Pool can completely analyze the event and testing of those merchandise. The corporate now has the power to hint software program bugs right down to their unique coding, which makes it easy to shortly find and deal with any points that come up. Deep Pool may also measure the outcomes of these mitigating actions and decide whether or not its repairs had been profitable.
Consideration to element helps Deep Pool enhance software program high quality, main to raised merchandise and clients who usually tend to give optimistic referrals.
“Amazon QuickSight is extraordinarily beneficial to us when performing high quality management. We are able to now expose our complete improvement crew to how we’re managing databases and servers and measuring efficiency in a extra optimum approach,” says Promisel.
Deep Pool has efficiently confirmed that it may well use QuickSight to measure its high quality management to enhance its software program and, in the end, higher assist its clients. For the reason that migration to AWS, the variety of software program points found and logged has dropped by 57%.
The elevated high quality management that has come from the corporate’s concentrate on accessing all its information and optimizing its use has led to raised effectivity, which ends up in the power to broaden its progress with out growing its prices.
“We should always have the ability to improve our buyer base with out including the equal prices. Ensuring we’re as environment friendly as attainable lets me handle that approach,” says Promisel.
Increasing into extra information sources
Deep Pool can be exploring tips on how to broaden its use of QuickSight to extract and use information from much more of its databases. Sooner or later, it hopes to investigate its inside metrics, resembling gross sales information, and its exterior client-related data, resembling belongings and holdings, to information the way it builds its shopper software program and supplies much more customized merchandise.
Deep Pool can be dedicated to serving to its staff be progressive and profitable by investing of their futures and talent units. It understands that well-trained staff can optimize the usage of their instruments, which ends up in higher merchandise. As such, the corporate will proceed to spend money on the coaching provided by AWS. Utilizing cutting-edge instruments and selling its intent to spend money on its staff point out to Deep Pool’s clients that the corporate plans to remain progressive and forward of the technological curve.
To study extra about how QuickSight can assist what you are promoting with dashboards, experiences, and extra, go to Amazon QuickSight.
In regards to the Writer
Shruthi Panicker is a Senior Product Advertising Supervisor with Amazon QuickSight at AWS. As an engineer turned product marketer, Shruthi has spent over 15 years within the expertise business in numerous roles from software program engineering, to answer architecting to product advertising and marketing. She is obsessed with working on the intersection of expertise and enterprise to inform nice product tales that assist drive buyer worth.