Effectively that was a surprisingly dangerous Apple Retailer expertise… — Erica Sadun

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Keep in mind the battery amnesty? Regardless of the shops doing every little thing they may to attempt to persuade me not to switch the batteries, I insisted and persevered. I figured $29 would purchase me the beginning of a brand new battery life-cycle.

Lower than 2 years later, my daughter’s iPhone SE battery is useless.

Let me attempt to clarify how necessary her iPhone is to her. She goes in every single place with it: to shops, within the automotive, at appointments. There isn’t any time when she’s not tapping on it, from morning till she sleeps. It’s a type of neurodiversity issues and it’s her nice consolation.

It took us a few weeks till we may lastly snag an appointment final week and the appointment was for right now. I’ve simply returned.

Evidently as a substitute of changing her battery, they gave her again her unique one–and her unique iPhone, apparently. They’d deliberate on changing the cellphone as nicely, which I keep in mind we had been advised was an possibility, however didn’t. The genius figured this out as a result of her serial quantity was alleged to retired on the time they traded it out however as a substitute they by no means did.

However due to that her system as a serial quantity that the Apple company system considers invalid. We couldn’t get a loaner. We couldn’t get a restore. And we gained’t be capable of even begin our course of for a couple of weeks extra as a result of the serial quantity difficulty have to be addressed earlier than they will even discuss to us in regards to the dangerous battery.

So after driving virtually an hour every approach, we bought, nicely, nowhere.

No cellphone, and no timeline wherein we are able to estimate easy methods to transfer ahead. Our solely possibility, in keeping with the genius, was to purchase a brand new cellphone and wait it out. I declined the acquisition.

So, they’ll look into it and we should always get a cellphone name earlier than August to determine the following steps and arrange one other appointment. And begin the method over again.

Replace 1:  Name in to Apple. Senior advisor (“I’m as excessive as you’ll be able to escalate”) says: “That is the shop’s downside. We are able to’t deal with it right here.” She provided to allow us to pay (once more) for the battery substitute that was by no means performed. After virtually 3 hours on the cellphone, she bought the Park Meadows coordinator into the decision and I’ll decide up with them tomorrow.

Replace 2: Closing end result: Apple will do the work we paid for nearly two years in the past throughout the subsequent week or so! No apologies. No refunds for the work they didn’t do. No type phrases about being despatched dwelling from the genius bar with none motion. They provided to present me a $30 trade-in for the SE on a brand new cellphone — precisely what the web retailer would usually supply for a used SE.

Replace 3: Only a few minutes after hanging up with Park Meadows, this arrived in my mailbox. I don’t intend to pay $269 for a restore we already paid for. Critically, WTF?

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