Greenacre cemented its status for customer support excellence by changing into the only real UK automotive supplier to win Honda Motor Europe’s coveted Yūshū award.
Not solely did the Clitheroe-based Honda franchisee turn out to be considered one of simply 10 of the Japanese carmaker’s retail companions from throughout Europe to obtain an award, after rising high of 155 UK websites, however its Blackburn dealership was additionally extremely recommended after ending in second-place.
Greenacre supplier principal Graeme Edmondson stated: “I couldn’t be prouder of the laborious work and dedication that each single employees member has contributed to make sure that our prospects get the very best degree of satisfaction.
“It’s an honour to be recognised by Honda UK and we are going to proceed to go above and past to supply distinctive customer support.”
The all-new Yūshū programme, an award scheme to recognise the highest performing sellers in Buyer Expertise throughout Europe, was launched to the Honda Motor Europe retail community in 2022.
The annual awards are a celebration of supplier efficiency measured by the Honda Buyer Satisfaction Index, which is aimed toward enhancing buyer satisfaction in dealerships.
Honda defined that Yūshū – that means ‘Excellence’ in Japanese – is demonstrated by sturdy supplier engagement and attaining a excessive total satisfaction rating.
It additionally encourages dedication to Honda’s mission assertion, supplying merchandise of the very best high quality and at an inexpensive value for worldwide buyer satisfaction.
Mark Rogers, normal supervisor of Honda Motor Europe’s buyer division, stated: “It has been nice to see how sellers have engaged with the Yūshū programme throughout 2022 and we’re delighted to see the client satisfaction ranges which have been achieved over the 12 months.
“We’re actually happy to have the ability to recognise our top-performing sellers in aftersales and wish to congratulate not solely the winners, however all the community for his or her dedication to the Buyer Satisfaction programme.
“We stay up for this constructive outcome persevering with in 2023.”
This 12 months guarantees to be busy from a product launch perspective for Honda UK retailers throughout the UK.
AM reviewed the brand new Civic Sort R in February and additional launches embrace an up to date Jazz; plug-in hybrid and hybrid variations of a brand new CR-V SUV; a brand new ZR-V crossover; and the a lot anticipated e:Ny1 crossover EV.
Society of Motor Producers and Merchants (SMMT) new automotive registrations information for 2022 confirmed that Honda’s UK volumes declined by 10.6% to 24,084 models final 12 months.
Product and enterprise planning part supervisor at Honda Motor Europe, Andrew Winfield advised AM the model expects a “modest” quantity rise in 2023, with provides rising because the vary refresh takes form later this 12 months and in early 2024.