Technician scarcity continues to hinder business

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Recruiting sufficient certified technicians to satisfy workload will proceed to problem service and restore companies.

The Motor Ombudsman’s (MO) newest survey of impartial garages and franchise seller workshops which gives an annual barometer for the UK’s service and restore sector revealed that greater than half (54%) of companies have prioritised investing in recruitment in 2024 to handle ongoing employees shortages.

When questioned about the principle elements that may put them to the take a look at this 12 months, 58% of these surveyed anticipated recruiting extra technicians to be problematic as certified and expert mechanics stay an more and more sought-after useful resource within the labour market.

The shrinking abilities pool has additionally been recognized by a brand new report from the Institute of the Motor Trade (IMI) which mentioned the persevering with problem of filling vacancies – the very best emptiness fee in 21 years – was solely set to extend due an growing old workforce and retirements, wage dissatisfaction and post-COVID job-hopping.

With each new and used electrical automobiles (EVs) growing in reputation amongst customers, and with fewer mechanical components than petrol and diesel fashions, lowering the necessity for upkeep, 26% of repairers mentioned battery-powered automobiles would supply much less scope for added income alternatives and alternative components in 2024

Nevertheless, that is down from 32% seen in the identical research about expectations forward of 2023, as extra companies look to embrace new applied sciences and develop different income streams, with a fifth at the moment planning so as to add workshop and MOT bays.

Invoice Fennell, chief ombudsman and managing director of The Motor Ombudsman, mentioned: “Our newest research presents a transparent image in that garages and workshops will nonetheless must cope with a lot of underlying challenges this 12 months.”

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