Artificial Intelligence

Vodafone and Microsoft signal 10-year strategic partnership to carry generative AI, digital providers and the cloud to greater than 300 million companies and shoppers

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  • Vodafone and Microsoft to rework the shopper expertise utilizing Microsoft’s generative AI
  • Vodafone to scale its new standalone IoT enterprise with Microsoft
  • Partnership will increase M-Pesa to enhance monetary inclusion throughout Africa
  • Vodafone to develop enterprise enterprise with new Microsoft providers for small and medium-sized companies (SMEs)
  • Vodafone to speed up digital transformation and operational efficiencies in digital knowledge middle migration to Microsoft Azure

Vodafone and Microsoft logos

LONDON and REDMOND, Wash. — Jan. 15, 2024 — Vodafone and Microsoft Corp. on Tuesday introduced a brand new, far-reaching 10-year strategic partnership that leverages their respective strengths in providing scaled digital platforms to greater than 300 million companies, public sector organizations, and shoppers throughout Europe and Africa.

By way of the partnership, the businesses will collaborate to rework Vodafone’s buyer expertise utilizing Microsoft’s generative AI; hyperscale Vodafone’s main managed IoT connectivity platform; develop new digital and monetary providers for companies, notably SMEs throughout Europe and Africa; and overhaul its international knowledge middle cloud technique.

Man working at a laptop computer
Vodafone staff can leverage the ability of Microsoft Copilot to spice up productiveness and enhance digital effectivity.

Vodafone will make investments $1.5 billion over the following 10 years in cloud and customer-focused AI providers developed along side Microsoft. Moreover, Microsoft will use Vodafone’s fastened and cellular connectivity providers.

Microsoft additionally intends to put money into Vodafone’s managed IoT connectivity platform, which is able to grow to be a separate, standalone enterprise by April 2024. The brand new firm will appeal to new companions and clients, driving progress in functions and increasing the platform to attach extra gadgets, autos and machines.

The digital providers generated by the brand new partnership will use the most recent generative AI know-how to offer a extremely customized and differentiated buyer expertise throughout a number of channels. They are going to be constructed on unbiased and moral privateness and safety insurance policies underneath Vodafone’s established framework for accountable AI.

Microsoft CEO, Satya Nadella, with Vodafone CEO, Margherita Della Valle
Microsoft CEO, Satya Nadella (proper), with Vodafone CEO, Margherita Della Valle.

Margherita Della Valle, Vodafone Group chief govt, stated: “At the moment, Vodafone has made a daring dedication to the digital way forward for Europe and Africa. This distinctive strategic partnership with Microsoft will speed up the digital transformation of our enterprise clients, notably small and medium-sized corporations, and step up the standard of buyer expertise for shoppers.”

“This new technology of AI will unlock large new alternatives for each group and each trade around the globe,” stated Satya Nadella, chairman and CEO, Microsoft. “We’re delighted that along with Vodafone we are going to apply the most recent cloud and AI know-how to boost the shopper expertise of a whole bunch of hundreds of thousands of individuals and companies throughout Africa and Europe, construct new services, and speed up the corporate’s transition to the cloud.”

The businesses have recognized 5 key areas of collaboration:

  • Generative AI: To extend buyer satisfaction, the businesses will apply the ability of Microsoft Azure OpenAI to ship frictionless, real-time, proactive and hyperpersonalized experiences throughout all Vodafone buyer touchpoints, together with its digital assistant TOBi (out there in 13 nations). Vodafone staff can even be capable of leverage the AI capabilities of Microsoft Copilot to rework working practices, increase productiveness and enhance digital effectivity.
  • Scaling IoT: Microsoft intends to put money into Vodafone’s new, standalone international Web of Issues (IoT)-managed connectivity platform, which connects 175 million gadgets and platforms worldwide. Vodafone additionally plans to grow to be a part of the Azure ecosystem making the IoT platform out there to an unlimited developer and third-party neighborhood utilizing open APIs.
  • Africa digital acceleration: Microsoft intends to assist additional scale M-Pesa, already the most important monetary know-how platform in Africa, by housing it on Azure and enabling the launch of recent cloud-native functions. The businesses are additionally launching a purpose-led program that seeks to complement the lives of 100 million shoppers and 1 million SMEs throughout the African continent. The purpose is to boost digital literacy, skilling and youth outreach applications, in addition to supply digital providers to the underserved SME market. The partnership goals to spice up monetary providers innovation, constructing a neighborhood of licensed builders.
  • Enterprise progress: Vodafone will lengthen its dedication to distributing Microsoft providers, together with Microsoft Azure, safety options and trendy work choices reminiscent of Microsoft Groups Cellphone Cell, as a part of its technique to grow to be Europe’s main platform for enterprise. This permits enterprise clients to deploy Microsoft’s cloud-based providers at tempo with low adoption and operating prices, in addition to assist the estimated 24 million SMEs throughout Europe by means of the availability of a managed platform that grows with their enterprise.
  • Cloud transformation: Vodafone will speed up its cloud transformation by modernizing its knowledge facilities on Microsoft Azure. This may enhance its responsiveness to clients, whereas simplifying and decreasing the operational prices of its IT property. In consequence, Vodafone will be capable of substitute a number of bodily knowledge facilities with digital ones throughout Europe, simplifying and decreasing the operational prices of its IT property, in addition to decreasing vitality necessities and serving to ship towards its sustainable enterprise technique.

About Vodafone

For extra data, please go to, comply with us on Twitter at @VodafoneGroup or join with us on LinkedIn at

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) permits digital transformation for the period of an clever cloud and an clever edge. Its mission is to empower each individual and each group on the planet to realize extra.

For extra data, press solely:

Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [email protected]

Vodafone Group Media Relations, [email protected]


Notice to editors: For extra data, information and views from Microsoft, please go to the Microsoft Information Middle at Internet hyperlinks, phone numbers and titles had been right at time of publication however might have modified. For extra help, journalists and analysts might contact Microsoft’s Speedy Response Workforce or different acceptable contacts listed at


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